Annual reports & policies
To access past annual reports, simply click on the links below to open. If you have any questions about any of the reports, please do give us a call - 0845 466 0010 - we are more than happy to answer any of your queries.
Toybox is audited by Sayer Vincent, established over 25 years ago specifically to work with charities and social enterprises. Sayer Vincent have been voted Number One for five years running for charity expertise and sector commitment by Charity Finance readers.
Child Protection Policy:
Toybox is committed to building a 'child-safe' organisation and network and has solid policies and procedures in place to enable this to happen.
Street-involved children are especially vulnerable to abuse, exploitation, and ill-treatment at the hands of carers, other project workers, and those with access to their personal information. Many have already experienced ruptured relationships of trust or abuse of an adult-child relationship in the form of physical, sexual, emotional abuse and neglect (Text taken from The Consortium for Street Children, Child Protection Policy, 2010)
Click here for the full Toybox Child Protection Policy
Photos and Video:
All photos and video used by Toybox are taken with permission and present a true and fair representation of our work with the children of Latin America. Toybox and our overseas partners work with the projects we support to ensure child protection procedures are followed at all times.
Toybox Child Ambassador Scheme:
Toybox seeks to work to the guidance and standards set out by the Fundraising Standards Board (FRSB) in their Child Sponsorship Charter. Read the charter document here
Toybox Supporter Relations Charter:
We value and appreciate our relationship with you, our supporters, and are committed to providing a first-class, friendly service as expressed in our Supporter Relations Charter.
Here at Toybox we value and appreciate our relationship with you, our supporters, and are committed to providing a first-class, friendly service. As we strive to live out our brand values we will treat you with kindness, integrity and respect. The Supporter Relations Team is on hand to take your calls between 9am-5pm Monday to Friday and we are always delighted to hear from you.
We will deal with your donations, orders and enquiries in an efficient and prompt manner, aiming to:
– Process and acknowledge donations within 3-4 working days of receipt
– Process and dispatch orders within 3-4 working days of receipt
– Respond to and answer information requests and enquiries within 5 working days
With your help, we will keep your data up-to-date and accurate. All personal information will be treated confidentially and in accordance with the Data Protection Act 1998.
We want you to enjoy dealing with Toybox, and for our interactions to be positive and encouraging. If you have any feedback for us on how we are doing, please do let us know:
Thank you for being part of the journey that Toybox is on to bring hope and opportunities to street children and their families in Latin America.